Head of Operations MBA Intern
About us:
ConnectED Mobile is disrupting cell phone services for students! We saw the expensive rates and hassle students face when finding a cellphone plan so we decided to do something about it. We work with the nation’s leading network for 4G LTE coverage to offer a digitally-based, customer-first phone service that provides family plan rates direct to individuals - no group sign up or US credit history required.
In particular, we serve international students who are most affected by the current restrictions from major network providers. We eliminate the family plan structure and US credit history requirement of major network providers. Since launching April 2019, we serve students at over 25 leading universities, and count most of the leading MBA programs among our top markets.
Role:
As Head of Operations, you will work directly with our Founder & CEO on key priorities including portfolio evaluation, scaling the customer experience, and managing key finance initiatives.
You will:
Evaluate and oversee our core product offering. What features should we add, and how should we price new plans? This includes competitive and customer research and collection of other relevant data
Develop and refine our customer experience approach in order to increase customer satisfaction while supporting our growth. This includes leading the design and execution of our launch with Intercom and Customer.io, overseeing the rollout of our customer onboarding materials, and developing our approach to pre-empting customer questions
Build financial, pricing, and growth models. Founded by a former data scientist, we operate on MySQL and have clean and robust data to empower data-driven decision-making
And more - Help us capitalize on our rapid user growth this summer while learning what it is like to lead a rapidly growing startup
You are:
A self-starter that can run effectively run with tasks without needing to be micromanaged
A problem solver that can “hack” their way through problems as they arise
Highly analytical. You can collect and analyze data and synthesize into themes, insights, and “so what's”
Detail oriented. You know your numbers, nothing falls through the cracks, and you take great pride in your work
Both a planner and a doer. No task is too small
Not one to take yourself too seriously, and has a good sense of humor
Prior management consulting, banking, or operations experience preferred, but not required
Internship dates/length:
Length and timing of internship is flexible. Please indicate interest and availability when applying
Other:
Any Bain-sponsored MBA candidate from an eligible office may be eligible for additional funding through the Bain FEMP Summer Intern Program. Please note this on your application, if applicable.
To apply:
Please submit your resume and a cover letter indicating your interest, relevant experience, and availability this summer to careers@connectedmobile.co with subject line “Head of Operations MBA Application”